Shipping policy
TA’ QUE PICA SALSA — SHIPPING AND DELIVERY POLICY
Last updated: July 29, 2026
This Shipping and Delivery Policy applies to purchases made from Azuri Premier LLC, doing business as Ta’ Que Pica Salsa (“Ta’ Que Pica,” “we,” “us,” or “our”), through https://www.taquepica.com.
1. WHERE WE SHIP
We ship only to destinations made available at checkout. At this time, we accept orders for eligible addresses within the United States. We do not offer international shipping.
Available destinations may change based on carrier service, product requirements, applicable food laws, weather, or operational capacity. An order may be declined or canceled if we cannot legally or safely deliver it to the address provided. If we cancel a paid order, we will refund the canceled amount to the original payment method.
We do not knowingly ship to freight-forwarding addresses for export. Post office boxes may be unavailable for certain carriers or services.
2. ORDER PROCESSING
Most shipped orders are prepared for carrier pickup within 1–3 business days after payment is approved. Business days are Monday through Friday, excluding federal holidays.
Processing time is separate from carrier transit time. Orders placed on weekends or holidays begin processing on the next business day. Processing may take longer during product launches, promotions, holidays, severe weather, unusually high order volume, or inventory delays.
Because Ta’ Que Pica products are prepared in small batches, an item may occasionally become unavailable after an order is placed. If this occurs, we will contact you to offer a reasonable substitute, wait for restocking, or cancel and refund the unavailable item.
3. SHIPPING RATES AND DELIVERY ESTIMATES
Available shipping methods, estimated transit times, and charges are displayed at checkout based on the destination, order weight, package size, and carrier service.
All delivery dates and transit times are estimates, not guarantees. A faster shipping method speeds up carrier transit but does not eliminate order-processing time. We are not responsible for delays caused by carriers, weather, traffic, natural disasters, incorrect addresses, access restrictions, customs, emergencies, or other events outside our reasonable control.
Shipping charges are nonrefundable after an order has shipped, except when required by law or when we confirm that the order was damaged, defective, unsafe, lost, or incorrect due to our error.
4. LOCAL DELIVERY
Local delivery may be available for eligible addresses in the Phoenix-area delivery zone shown at checkout.
We generally aim to complete eligible local deliveries within 24 hours after an order is placed and often the same day for orders submitted before 3:00 p.m. Arizona time. These are service targets and are not guaranteed.
The customer must provide:
- A complete and accurate delivery address;
- Any apartment, unit, gate, access, or parking instructions needed to complete delivery;
- A safe and accessible location where the order may be left; and
- A working telephone number or email address in case delivery assistance is needed.
If no one is available, we may leave the order in a reasonably safe location at the address provided when permitted. The order is considered delivered when it is handed to the recipient or left at the delivery location. Customers are responsible for retrieving food products promptly and protecting them from heat, direct sunlight, theft, pests, and other exposure after delivery.
If we cannot safely access the location or complete delivery because of missing or incorrect customer information, we may contact you to arrange another attempt. Additional delivery charges may apply to a customer-requested or customer-caused redelivery.
5. ADDRESS CHANGES AND ORDER CANCELLATIONS
Review your shipping or delivery address carefully before submitting the order. To request a correction or cancellation, email sales@azuripremier.com immediately and include the order number.
We cannot guarantee changes or cancellations after an order enters preparation, packing, local delivery, or carrier fulfillment. Once a shipping label is created or the package is transferred to a carrier, we generally cannot redirect it. The customer is responsible for additional carrier fees, reshipment costs, or losses caused by an incorrect or incomplete address supplied with the order.
For security, we may require cancellation and a new order rather than changing an address to a different recipient, city, or state.
6. TRACKING
When tracking is available, a shipping confirmation with tracking information will be sent to the email address or telephone number provided with the order. Tracking may take up to 24–48 hours after the label is created to show carrier movement.
A “label created” notification means the package is being prepared or awaiting its first carrier scan; it does not necessarily mean the carrier has possession of the package.
7. GLASS JARS AND DAMAGED OR INCORRECT ORDERS
Our products are packaged in glass jars and packed carefully for shipment. Inspect the order promptly upon delivery.
If a jar arrives cracked, broken, leaking, materially damaged, unsafe, or if you receive the wrong item:
- Do not consume the affected product;
- Take clear photographs of the product, jar, lid or seal, inside packaging, outside package, and shipping label;
- Keep the affected item and all packaging until we respond; and
- Email sales@azuripremier.com within 48 hours of delivery with the order number, a description of the issue, and the photographs.
Prompt notice and photographs allow us to evaluate the issue and submit a timely carrier claim. If we confirm an eligible problem, we may, at our option and as permitted by law, replace the affected item, issue store credit, or refund the affected item and any applicable shipping charge.
Normal small-batch differences in color, texture, pepper or seed distribution, oil separation, or heat level are not shipping damage.
8. LOST, MISSING, OR DELAYED PACKAGES
If tracking has not updated for an unusual period or the package is past the estimated delivery date, first review the tracking details and contact the carrier when appropriate. You may then email sales@azuripremier.com with the order number so we can reasonably assist with locating the shipment or starting a carrier claim.
For a package marked “delivered” but not found:
- Check the delivery location, mailbox or parcel locker, side doors, household members, neighbors, property office, and any carrier delivery photograph;
- Allow until the end of the delivery day because some carrier scans occur before final placement;
- Contact the carrier to request delivery details; and
- Notify us promptly if the package remains missing.
A carrier’s “delivered” scan is evidence of delivery. We are not responsible for theft, misplacement, spoilage, or damage after confirmed delivery. However, we will reasonably assist with a carrier inquiry, and any replacement, credit, or refund will depend on the carrier investigation, available insurance, the order circumstances, and applicable law.
9. RETURNED OR REFUSED PACKAGES
If a package is returned because the address was incorrect or incomplete, delivery was refused, access was unavailable, or the package was not claimed, we will contact the customer after receiving and inspecting it.
Because the order contains food products, returned products will not be restocked or resold. At our discretion and subject to product condition and applicable law, we may:
- Reship the order after the customer pays the new shipping charge; or
- Refund the product price, less original shipping charges, carrier return fees, and other nonrecoverable costs.
No refund or reshipment is guaranteed if the product is unsafe, damaged, spoiled, opened, or otherwise unsalable due to a customer-provided address error, refusal, non-collection, or delay.
10. FOOD SAFETY, STORAGE, AND HOT WEATHER
Before consuming a product, inspect the jar, lid, and safety seal and read all label directions. Do not consume a product if the jar is cracked or leaking, the safety seal is missing or compromised, the product appears spoiled, or you otherwise believe it may be unsafe.
Follow the label direction to KEEP REFRIGERATED AFTER OPENING. After delivery, store the product away from excessive heat and direct sunlight and refrigerate promptly after opening.
Warm weather may cause the jar or oil-based contents to feel warm when delivered. Warmth alone does not necessarily mean the product is unsafe. Nevertheless, contact us before consuming it if the jar is leaking, the seal is raised or broken, the product has an unusual odor or appearance, or you have another specific safety concern.
11. FINAL SALE
Because our products are consumable food items, all sales are final. We do not accept returns or exchanges for change of mind, personal taste or heat preference, normal artisanal variation, or an incorrect product or address selected by the customer.
Verified damaged, defective, unsafe, lost, or incorrect shipments are handled under this policy and our Refund Policy at https://www.taquepica.com/policies/refund-policy. Nothing in this policy limits rights that cannot legally be waived.
12. COTTAGE FOOD NOTICE
Ta’ Que Pica products are produced under the Arizona Cottage Food Program. Products are packaged and labeled as required by applicable Arizona law.
Arizona Cottage Food Program Registration: CF-122354
“This product was produced in a home kitchen that may come in contact with common food allergens and pet allergens and is not subject to public health inspection.”
Product ingredients, production information, allergen information, storage directions, and required notices are provided on the product label and applicable online product page. Customers are responsible for reviewing this information before purchase and consumption.
13. CONTACT US
For shipping or delivery questions, contact:
Azuri Premier LLC
Doing business as Ta’ Que Pica Salsa
Tolleson, Arizona, United States
Email: sales@azuripremier.com
Website: https://www.taquepica.com
Include your order number in all order-related messages.